Florida Attorney General's Office Investigates 411-PAIN

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The attorney general is looking into allegations against 411-PAIN.
Florida's attorney general is investigating the 1-800-411-PAIN Referral Service, looking into allegations of "deceptive and misleading advertising" that echo the complaints made in a civil lawsuit filed against the Lauderdale Lakes company last year. 

411-PAIN -- whose billboards, TV commercials, and radio ads are tough to miss in South Florida -- refers clients who have been in car accidents to a network of lawyers and medical clinics. The complaint filed with the Attorney General's Office raises questions about whether those referrals are designed to assist consumers or simply line the pockets of the lawyers and chiropractors involved.

411-PAIN's commercials lead "victims to believe that they are contacting an attorney for legal services, when in fact they are contacting
chiropractic medical clinics. They are later referred to an attorney through the medical clinic while receiving treatment," alleges a complaint summary on the attorney general's website.

"[411-PAIN] alleges to assist consumers in obtaining access to the $10K in PIP [personal injury protection insurance] reimbursement available after an accident. It is alleged that the PIP is used up by the attorneys and doctors, and that the consumer is then not able to get reimbursement for loss [sic] wages and other necessities. It is alleged that consumers are told that they are being referred to an attorney and believe that they are speaking with an attorney when they are not."

This is a civil investigation, not a criminal one, although it's being run out of the economic crimes division of the Attorney General's Office in West Palm Beach. 

When similar claims were made against 411-PAIN in a class-action lawsuit last year, the company denied all the allegations. 411-PAIN's lawyer, Lester Perling, was not immediately available to respond to New Times' request for comment today.

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10 comments
Rkonesey
Rkonesey

I just got a call from some scumbag loser from 411-pain.  Most disrespectful phone call I've ever had.  Is it a coincedence that I received this call the same day I finished paying the collection agency for my ambulance bill?  United Collection Service threatened me with 7 years bad credit.  When I told them I was still waiting to hear back from EVAC in regards to settling my bill, the lady got aggitated and started arguing that if I don't pay right now, she'll send my info to the credit bureau and my credit will be tainted for 7 years.  Even though the EVAC ambulance bill was ridiculously overpriced, I'm trying to get a house soon and I owed the money.  So I paid today and received a call from that 411-pain gutter swine.  Just under 11 hours....they are quick.  My theory....they are all working together.  411-pain probably pays that collection service or EVAC for patient information so they can call and try to sell them on getting $10,000.  He knew I had injured a certain body part and he had my first and last name and phone number.  I entertained him cuz it sounded like a friend of mine making a prank call.  Who else would call me at 11pm that knows all that info about me? I thought it was funny cuz he sounded like a complete uneducated sh!thead.  The kind of accent you would expect from a piece of sh!t loser.  But then he said 411-pain.  Sitting at my computer, I looked them up and I find all this great info.  It makes me wonder how they sleep at night. Anyone know how we can stop this insurance fraud that running rampant in our country?  It seems to breed crime and scumbags. 

Max
Max

Still don't understand how it's Legal to represent yourself as a Police Officer and recommend a pain clinic, the "paid actor" disclaimer at he bottom of the screen does not change the fact that they are still representing themselves as law enforcement.

The only purpose is to mislead the public.

VERO L. OLIVERA-LEON
VERO L. OLIVERA-LEON

Has anyone seen the television commercial with DJ Khaled endorsing 'needhelp'?  How about Pitbull's new song mentioning '411pain'.  These 'referral services' are paying big bucks to mislead Fla drivers, I hope that the attny gen is aware of these shady dealings and including in their investigations. You have a generation of kids listening to this music and recognizing these guys they look up to in commercials advocating the exploitation of the PIP benefits, negatively affecting all of our insurance premiums in the State. Where are the ads that would combat this misinformation, educating drivers?

IrvingFeiner
IrvingFeiner

You know, if ambulance chasers were given the dignity and respect they deserve, they would not have to resort to these sleazy back alley tactics.

Injury1
Injury1

I agree with JT. I'm an attorney in south Florida, one of 800-need-help marketing girls came into my office and offered me $ for referrals. She's lucky I didn't have het arrested on the spot.

JT12
JT12

DONT FORGET 800-NEED HELP!!!

Tally Folly
Tally Folly

When will Biondi investigate Florida Governor Rick Scott's blatant abuse of Florida Sunshine laws?

Antonio
Antonio

Sorry for this but if you are an attorney and this girl was to your office doing illegal stuff why you did not report that?

Lisa Rab
Lisa Rab

are you recommending people call them or investigate them?

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